1. Delivery Area

1.1. AvocadoPB Store delivers to:

• Poland,
• selected European Union countries (details in the "Delivery Costs and Times" tab).

1.2. Deliveries outside the EU are made only after prior arrangement with Customer Service.

2. Delivery Methods

📦 Courier (DPD, DHL, GLS, InPost) – delivery to the specified address.
📮 InPost parcel lockers – collection at a selected parcel locker.
🏪 Personal collection – possible after prior arrangement of the date (if available).

The availability of delivery methods depends on the product type and delivery location.

3. Costs and Fulfillment Time

3.1. Delivery cost is displayed in the cart before placing the order and depends on the chosen transport method.

3.2. Shipping time is counted from the moment of:

• payment being credited (for upfront payments),
• order acceptance (for cash on delivery).

3.3. Standard terms:

• Available products: shipment within 1-3 business days,
• Pre-order products: according to information in the offer.

3.4. Delivery time depends on the carrier:

• Poland: usually 1-3 business days,
• EU: usually 3-7 business days.

3.5. Shipping times:

• Orders placed by 3:00 PM on business days are usually dispatched on the same day.
• Orders placed after this time are shipped on the next business day.

4. Splitting an order into several shipments

4.1. In case of ordering several products, the Seller reserves the right to divide the shipment into several packages, without additional costs for the Customer.

4.2. If part of the order is a pre-order, available products may be shipped first.

5. Shipment Security and Insurance

5.1. All packages are properly secured against damage during transport.

5.2. Valuable shipments may be insured – the cost of insurance is borne by the Seller, unless otherwise agreed.

6. Customer's Responsibilities Upon Receipt

6.1. The Customer is obliged to check the condition of the shipment upon receipt.

6.2. In case of:

• packaging damage,
• missing items in the shipment,
• signs of tampering with the package,

it is recommended to:

• draw up a damage report with the courier or report it at the parcel locker,
• take photos of the shipment and send them to the Seller's email address.

6.3. Failure to report damage upon receipt may hinder the processing of a transport claim.

7. Risk and Liability

7.1. Consumers (B2C) – the risk of accidental loss or damage to goods passes to the Customer at the moment of delivery of the shipment.

7.2. Companies (B2B) – the risk passes to the Customer at the moment of handing over the shipment to the carrier (Incoterms EXW).

7.3. The Seller is not responsible for delays caused by:

• the carrier's fault,
• force majeure (e.g., breakdowns, strikes, natural disasters).

8. Failure to Collect Shipment

8.1. In case of failure to collect the shipment:

• the shipment returns to the Seller's warehouse,
• the Customer may be charged with re-shipping costs and return costs.

8.2. For B2B, the Seller may additionally charge storage costs for repeated uncollected shipments.

9. Unusual Shipments and Dimensions

9.1. For oversized shipments or those requiring special handling, delivery time may be longer than standard.

9.2. Information about unusual delivery times or methods will be provided to the Customer before order fulfillment.

10. Monitoring and Contact

10.1. Each order receives a tracking number for online monitoring.

10.2. In case of delivery problems, it is recommended to contact the carrier or Customer Service:
📧 daniellyczba@googlemail.com
📞 724 326 789

11. Final Provisions

11.1. Detailed information on delivery options and costs can be found in the "Delivery Costs and Times" tab.

11.2. The Seller reserves the right to temporarily suspend shipments in situations that prevent their safe execution.